Remo Joerg
To Whom lt May Concern,
I have purchased two vehicles from Windsor Toyota and have found the service exceptional. I have always received polite and courteous behaviour from both the Sales and the Spare Parts Departments. The Echo proved to be a great little company car and the Kakadu Landcruiser we have retained as it is such a beautiful car to drive. The information and attention I received as a client was, and continues to be, up to date and helpful.
I can recommend the Windsor Toyota Dearlership without any reservations.
Yours faithfully,
Remo Joerg Director Twin Engineering Pty Ltd.
Click here to view original letter: RemoJoerg.pdf
John Khamis
We at JBK Smash Repairs have been dealing with Windsor Toyota for over 24 years. During this time we have found our dealings with their used car, spare parts and accounts departments second to none. They are not only efficient in service but also competitive in pricing and extremely friendly and approchable. We wish all our suppliers/customers were as easy and pleasant to deal with.
John Khamis
Proprietor
JBK Smash Repairs
Click here to view original letter: JohnKhamis.pdf
Inglewood Timbers
Having been specialising in Hardwood Sawmilling in the Hawkesbury for more than 60 years, we at Inglewood Timbers are proud to boast that you do not go this long without giving your customers the quality and service that they deserve. From talking with them about their requirements and recommending all of the options available, to fulfilling the order and delivering as required, it just goes to show that when you look after your customers, they look after you.
This is exactly how the team at Windsor Toyota operates.
When we looked at updating our company’s fleet vehicles, we knew where we were going to go. Windsor Toyota’s Sales staff presents themselves in a professional manner, they listen to what you want in a vehicle without giving the pushy sales pitch. They will take all the time in the world to discuss different options and accessories available for your choice of vehicle and work with you to negotiate the best price. From the moment that you walk through the door, you know that you will be looked after. Whether it be the Sales consultant, his Manager or the Dealership Principal, they all strive for excellence.
And it doesn’t stop once you sign the paperwork. From the options of paint and fabric protection to financing your vehicle on a plan that suits you, everything is taken care of, that puts you as the customer, as number 1.
Toyota Quality fixed price servicing, door-to-door courtesy bus, A spare parts department that actually knows their spare parts, Service Managers that actually sit and talk to you about your vehicle. All this makes the Toyota experience.
We have had Holdens and Fords in the past, and don’t get us wrong, they have been good vehicles. However, in the last 20 years, we have also had 11 Toyota’s and I guess that once you ‘Get the feeling, You keep the feeling.’
Ian Duffy
Manager – Inglewood Timbers P/L
Click here to view original letter: InglewoodTimbers.pdf
Shirley & Frank Bower
Dear Craig,
When we arrived at Toyota Windsor a few day's ago we were very pleasantly surprised when the Sales Consultant, Nick Burling, showed us a 2008 Prado that was exactly what we were looking for, the silver colour was one of our colour preferences.
When Nick showed us this car we were half way there but his expertise in presenting this car and giving us good, sound and practical advice in how to buy it and pointing out realistic additions to the car was a bonus to us. His knowledge and meticulous paperwork impressed us very much and was extremely helpful towards enabling us to make the decision to buy the Prado.
Nick's friendly manner, his enthusiasm and efficiency impressed us and the two sessions we had with him were, in fact, enjoyable, and we came away feeling very inspired by his example and would not hesitate to recommend Nick Burling at Toyota Windsor to any of our friends who would be interested in purchasing a car.
We are over the moon with our new Landcruiser Prado and have come away from Toyota Windsor feeling as though we have made a friend.
SHIRLEY AND FRANK BOWER
Click here to view original letter: Shirley-FrankBower.pdf
Rebecca Orr
From: Orr, Rebecca
Sent: Monday, 21 May 2007 12:39 PM
To: 'mark@windsortoyota.com.au'; 'craig@windsortoyota.com.au'
Subject: My new car/ A very satisfied customer
Hi Mark/Craig
I would just like to compliment you on the service I was given when my husband and I in the space of a month brought 2 new cars.
I had no intentions on both occasions to buy a new car, but a used car. We have been dealing with Mark Hawkins for many years and would buy anything off this man.
When we went to the dealership and told him what we wanted on both occasions he pointed us to Nick as he believed we would be better to buy new. Taking 2 prospective deals of himself and giving it to Nick. This is something I like about Mark and why I continued to buy from him.
Nick in turn was absolutely fabulous. I couldn’t have dealt with anyone kinder, nicer but most of all more informative. I believe he gave us a fantastic deal and catered to every need.
His follow up his attention to detail was better than we could have expected. The whole dealership from Craig who gave up his demo car on the day so I could buy it and take it immediately down to Keily who did the finance and Monique, not to mention the boys that helped me change cars, etc.
You should be extremely proud of all the people working for you.
I have previously been a radio announcer on WSF with Hans and Kayley and dealt with a number of dealerships, none of which matches yours.
Craig and the team are fantastic, even taking care of my two little ones with toys while I looked at the cars.
I would buy from Nick again everytime and Craig was so kind and accommodating that I knew they honestly cared about the buyer. My husband and I just spent approximately $130000.00 with the dealership and walked away very satisfied. We will also now have all our services done there because if Mark, Nick and Craig are a reflection of your service department, there couldn’t be anyone better.
Could you please pass this on to the people involved.
People are very quick to tell you the negatives, but very rarely mention the positives.
Yours Sincerely
Rebecca Orr
A very satisfied customer
Keiva Peck
Click on the link below to read the testimonial.
Daniela Martello
HiCraig,
My name is Daniela Martello and at the end of July I purchased my NEW Corolla from your dealership.
I phoned the dealership and was placed through to Nick.
From the word go, he was incredible!! He met my every demand. And was a true sport about the whole thing. I had shopped around to a couple of dealers, so I new what I wanted and how much I wanted to pay. Nick not only gave me the best price, but it was his knowledge and service that won me over. lf he decided to make the car an extra $5k I would've paid.
I work in sales and have worked in the motor industry myself for 5 years and it's not every day you come across someone as GREAT as Nick. I must say he taught he a couple of things while I was dealing with him. Anyone who has done as well as he, should be rewarded.
I think there would be a couple of people in your dealership who could learn a thing or two from Nick when it comes to clients. Mainly your finance manager. He should learn how to use a phone.
I enjoyed my experience with Nick and that's what led to your dealership gaining a new client. Should he move to Perth and I was in the market for a new vehicle l'd contacted him directly.
Nick, thank you so much for all your advice and etforts. I wish you many great things for the future and hope you go on to become the Number One sales for 2008. I'd still like you to come in and speak with a whole sales team at ARN.
Thanks Again.
Daniela Martello
Senior Account Manager
Click here to view original letter: DanielaMartello.pdf
Adam & Elizabeth
Click on the link below to read the testimonial.
Bassett
Click on the link below to read the testimonial.
Shirley Faust
Click on the link below to read the testimonial.
Phil & Helen Ross
Hi Nick
The New Kluger is greatll! I was very impressed with with the condition and cleanliness of the car (Faultless!!!) The overall new car delivery experience was excellent, thanks to yourself, Chris, Craig and the rest of the team at Windsor Toyota. Thanks for the pictures which I will take pride in displaying in my study. Look forward to seeing you in the future.
Kind Regards
Phil & Helen Ross
Ursula Kojec
Dear Craig Atkinson
The purpose of this letter is to compliment your salesman, Nick Burling. From the very beginning we took note of his professionalism, competence, product knowledge, and great personality. Nick is an individual of high energy and quite obviously is well experienced and enjoys what he's doing. He worked closely with us in both finding the vehicle that we wanted and creatively putting together a cost package. I don't think that I have ever witnessed a salesperson go to such lengths to satisfy a customer, he must be a great asset to your company. He even encouraged us to call him if we should ever have a problem-and he did this enthusiastically.
Thank you Nick! Thank you for making our car experience easy. We really appreciated your friendly demeanor and desire to work on getting our Prado with safety pack that was best for me and my husband. Here are just a few things you did that really stood out to us...
You did what you said you would! You tracked down our car interstate. Thank you for always calling me back promptly and having the information you promised.
You realized our time was important to us. Instead of several trips up to your dealership to look at our car, test drive, etc. You finalized our trading before hand over the phone and all we had to do was drive up, sign on the dotted line and drive away.
And in conclusion, you were a nice guy that acted like you cared and wanted to help us. Anytime we are making a major purchase we will be looking for an expert to help us make the best decision. After driving away in our new Prado this week we felt that we had that expert.
Yours sincerely
Jim and Ursula Kojec
38 Owen Street Bulli 2516
Click here to view original letter: ursula.pdf
Eng. Lee
Dear Nick
Thanks for the photos. They look just great.
You have also made the delivery day of the new Toyota Corolla for my daughter Kirsten, a very special one. This is the 4th car in 4 years that I have purchased from you and the service that you have provided me each instance is nothing short of outstanding. My family and I look forward to seeing you hopefully at the next Northholm alumni event.
Best Wishes
Lee
Click here to view original letter: lee.pdf
Articles
Click on the links below to read the articles.
“Life Is What You Make It”
Nick Burling aims to be Toyota’s top seller in NSW You have to admire anyone who excels at what they do, but you admire them even more when they are disabled. He has had cerebral palsy since birth.
Nick Burling wants to score some big points for disabled people by showing he can sell the pants off most other salesmen.
“When other people say to me ‘you can’t do it’, it makes me want to do it. I’m partly doing this to show that disabled people can do anything.” Nick Burling at Windsor Toyota has been Salesperson of the month 12 times out of the past 18 -proving you can do just about anything if you set your mind to it.
Since joining the sales team he is continually ranked in the 20 out of some 1400 Toyota sales people Australia-wide.
“Generally I am like everyone else. After all we are all disabled in some way, it’s just that 99 per cent of the time you can’t see it.
For the fully story click on the three links below
Troy, Lisa and Oliviah Grimshaw
Dear Craig and Chris,
We are writing to compliment Nick Burling on the fantastic job he done when we purchased our new SR5 Hilux. From the time we arrived at Windsor Toyota he made us feel totally at home and done everything in his power to make us 100% confident in his knowledge of Toyota vehicles.
After he gave us a quote on the vehicle, my husband and I talked about it overnight and decided that we would be better financially waiting till the end of 2009 to purchase the Hilux. We called Nick the next day to advise him of this and instead of being like other car salesman and getting pushy, he just advised that it was ok and he would look forward to selling us a new car at the end of the year.
Both my husband and I were amazed by his understanding of our situation and decided we would do something now instead of later as Nick had at all times bent over backwards in his role as a retail sales consultant.
When picked up the vehicle, everything was waiting to go and we didn't have one drama with it at all. Nick was at all times professional and did the best possible job he could.
We as a family would advise anybody that is looking to purchase a new Toyota to speak to Nick and just see how genuine he is and what sort of deal he can do.
Also we dealt closely with Koby, Monique and Kristen, who at all times did your dealership proud.
Koby completed our finance and was a delight to speak to and nothing was a drama for her to answer. She has constantly gone beyond her call of duty and chased different things up with Toyota Finance in her own time. She is a very big asset to your company and we wouldn't hesitate to advise anyone to use Toyota Finance through your dealership, when Koby is organising it.
Monique organised and sold us our protection pack. Also she went beyond her job description and organised personalised numbers plates for my husband and organised everything to be included in the finance price. She's was at all times approachable and her hard work didn't go unnoticed.
Kristen is the first person you talk to when you call Windsor Toyota, and we believe it would be hard to find someone else to do her job as well as she does. At all times when we have called the dealership she has always been polite and well mannered, and taken messages and passed them on to the person we have wanted to speak to.
Finally we would like to say thank you very much for the great work your team done from start to finish in the sale of our new Hilux. We will definitely be back to purchase our next vehicle from you guys. Also we look forward to seeing the pictures Nick took on the day.
Thanking you
Troy, Lisa and Oliviah Grimshaw
Click here to view original letter: grimshaw.pdf
Dawn Meyer
Click on the link below to read the testimonial.
Jad Southwell
To whom it may concern,
Just writing to thank Brenton and Stuart for their manner in all my dealings with them in regards to a used car sale. The deal was made entirely over the phone and email and I was always pleased with their response to my enquiries. The used car in question was a blue hilux dual cab that i took possession of on the 24/4/09 and it is exactly the way it was described.
Once again thank you to Brenton and Stuart for providing me with the safe delivery of the best vehicle I have ever owned.
Cheers Jad Southwell
Click here to view original letter: jadsouthwell.pdf
Serchen Pillay & Nicolette Matthias
Attention: Mark North
CC: Brenton Quinnell, Mark Fitzgerald, Craig Atkinson
Windsor Toyota
92 - 98 Macquarie Street
Windsor
NSW 2756
1 October 2008
Re: Purchase ofused Toyota Tarago
We just wanted to express our thanks for making this transaction a pleasant and satisfying one. We found you to be sincere, informative and courteous and appreciated your taking the time to answer all of our questions. We especially appreciate your not pressuring us into making any decisions and instead left us to make up our minds based on the outstanding condition of the vehicle and the high quality of the information you supplied.
You are an asset to the Windsor Toyota team and we wish you the very best in your career.
With warmest regards,
Serchen Pillay & Nicolette Matthias
Click here to view original letter: Pillay-Matthias.pdf
From: Allan McGilvray [by email]
Sent:
To: markc@windsortoyota.com.au
Cc: craig@windsortoyota.com.au
Subject: SATURDAY 14TH NOVEMBER
Hello Mark,
Just a quick e-mail to sincerely thank you for your approach towards my daughter (Danielle) my wife (Anna) and myself.
I have passed my comments onto Mr Craig Atkinson who seems to have the same work and business ethics as you. Mark as I mentioned several times on Saturday I have seen and had to deal with the other side of the fence which makes me very sceptical towards car salesmen I have never been bitten yet but it has been a challenge over the years and with the daughters now in the market for vehicle up dates has had me worried………until I came across Windsor Toyota. There were a couple moments on Saturday that most likely went over your head then again maybe not.
1) You did your job 200% but stood in the back ground to the point a visitor to the yard actually thought I was the Salesman.
2) At one point you offered to leave my daughter and myself in private which was declined on the spot by me, whatever I needed to discuss with Danielle would only have involved what you were achieving from you end.
I have been told the Service Department is a pleasure to deal with also in the end Windsor Toyota is full of good people like yourself which has me feeling relaxed.
Thanking You
Allan McGilvray
Driveline Division
Hi-Torque Group
Max Harper
Hi Neil,
This whole process was a very positive experience.
It started when I hovered over the mouse button for about 30 seconds deciding whether to "risk" the online enquiry built into your website. I thought "what the hell" clicked it and the sale went through thanks to efficient and courteous follow up.
Thanks to Mark and yourself for your great service - it would also be remiss to not mention Kobe for her competent and timely follow up.
Please feel free to use this contact for personal recommendation for the staff involved and also for marketing feedback.
Thanks again,
Max Harper
Pollock Surgical Supplies
Australian Surgical Instrument Specialists For Over 35 Years
PO Box 61
Sans Souci NSW 2219
AUSTRALIA
Phone : 61 2 9529 8888
Fax : 61 2 9529 8588
Arctic Air Conditioning NSW Pty Ltd
To whom it may concern,
We would like to commend Windsor Toyota for their all round great service. As a local based company, Windsor Toyota understands the needs of the local community and are constantly supporting our business by servicing our Hilux Ute’s. Even when we give them 1-2 days notice they have never let us down and they are always finished on time if not early. They always confirm our bookings the day before which is much appreciated, as well as dropping the Hilux back to us at the end of the day saving us time. We will continue to service our vehicles at Windsor Toyota and we are very happy with the service they provide to us,
Regards
Arctic Air Conditioning NSW Pty Ltd
Click here to view original letter: ArcticAirConditioning.pdf
Ian Parker
Dear Service Department:
I would like to thank the service department for their courtesy and professionalism.
Each time I have come in to have my car serviced, have asked any questions or had any requests they have been carried out efficiently and positively.
The positive staff at Windsor Toyota with the can do attitude is a great value for a company to have.
Please pass on my appreciation to all your staff.
Again, thank you for supplying excellent Service.
Sincerely,
Ian Parker
105 Kentucky Drive Glossodia
NSW 2756
Click here to view original letter: IanParker.pdf
Alyce Johnson
Click on the link below to read the testimonial.
Craig Thomas
Hello,
Over the last 5 years I have had many dealings with Windsor Toyota, from buying new cars to service and accessory additions from the Parts Department. My dealings with the parts deparlment can only be said as second to none. The efficiency, reliability and knowledge of the staff continues to exceed my expectations; always delivering exactly what was requested, when it was requested and for the price quoted or less. I don't believe you could ask for more from a dealer, luckily it is also my local dealer. I would recommend them highly to my family and friends in the knowledge that they would be treated as well as I continue to be.
Kind regards,
Craig Thomas
South Windsor
Click here to view original letter: CraigThomas.pdf
John Waters
From: UltraTune Windsor [mailto:windsor@ultratune.com.au]
Sent: Tuesday, 9 June 2009 3:00 PM
To: wayneb@windsortoyota.com.au
Subject: testimonial
We have been doing business with Wayne and staff at Windsor Toyota Spares for ten years.
We are exceptionally happy with the service given by all the staff, they are efficient, reliable and always courteous. The customer service is exceptional, we would recommend Windsor Toyota Spares without hesitation.
Regards
John Waters
UltraTune Windsor
Rhonda
From: Rhonda Rezk [Rhonda.Rezk@osr.nsw.gov.au]
Sent: Thursday, 16 April 2009 8:45 AM
Subject: Re: Hi Rhonda
Hi,
I have to apologise for taking so long to get back to you. I am more than happy to write a testimony about the car protection.
TESTIMONY
We have bought two cars from Windsor Toyota and are happy with their service. On both occasions we were advised about the Superior Paint, Leather and Vinyl and Fabric Protection we were impressed by this product and had piece of mind about what good it will do to the vehicle and our comfort. The floormats are great I could not wait to have them in the car, as having little kids it was the smartest choice to do. Overall I do recommend these two products.
Thank you
Rhonda
Location
92-98 Macquarie Street
Windsor 2756 NSW Australia
Administration Opening Hours
Monday - Friday
9.00 am to 5.00 pm
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