17 November 2017

Toyota Australia recalls C-HR for Electronic Parking Brake operation

Toyota Australia has initiated a safety recall on C-HR models produced from July 2016 until October 2017.

The recall is due to a condition affecting the Electronic Parking Brake (EPB) and affects approximately 4,886 vehicles in the Australian market.

On involved vehicles, there is a possibility that the Skid Control Electronic Control Unit may incorrectly identify a small increase in circuit resistance of the EPB motor as an open circuit.

Should this occur, warning lights will illuminate and this may result in an inability to release the parking brake. In some cases, it can prevent the parking brake from being applied.

This condition typically occurs when the EPB has not been operated for a period of time.

If the vehicle is parked on an incline with an inoperative parking brake, the warnings are ignored, and the in a shift is in a position other than 'P' (automatic transmission), or in 'N' (manual transmission), the vehicle may move, increasing the possibility of a rollaway.

Toyota Australia will contact all affected vehicle owners advising them of the recall campaign and ask them to make an appointment at their preferred Toyota dealer.

Toyota dealers will update the programming of the Skid Control Electronic Control Unit.

The repair will take approximately one hour to complete and will be carried out free of charge.

There have been no incidents or injuries reported in Australia as a result of this condition.

For further information, please contact the Toyota recall campaign helpline on 1800 987 366.

C-HR Electronic Parking Brake recall Q&A

Q1: What is the condition?
A1: In the subject vehicles, there is a possibility that the Skid Control Electronic Control Unit (ECU) may incorrectly identify a small increase in circuit resistance caused by expected oxide film on the Electronic Parking Brake (EPB) motor as an open circuit. This can typically occur when the EPB has not been operated for a period of time. ECU identification of the open circuit would result in illumination of the EPB warning light, and could make the EPB inoperative. A vehicle with an inoperative parking brake that is not otherwise placed in "Park" (automatic transmission), or in 'N' (manual transmission) creates an increased risk of a rollaway if the vehicle is parked on a grade. For all involved vehicles, Toyota dealers will correct the skid control ECU at no cost to customers.

Q2: What is the function of the Electronic Park Brake Operation?
A2: The EPB system has auto and manual functions to control parking brake operation. This system allows the parking brake to be operated by the actuator via an electric motor.

Q3: What was the production period of the involved vehicles?
A3: The involved vehicles were produced between 26 July 2016 and 10 October 2017.

Q4: Which and how many vehicles are involved?
Q4: In the Australian market, there are approximately 4,886 vehicles involved.

Q5: Are there any symptoms/warnings before the condition appears in a vehicle?
A5: No. However, warning lights will illuminate when the condition occurs.

Q6: Have any accidents or injuries been reported as a result of this condition?
A6: Toyota have not received any reports of accidents or injuries as a result of this condition in the Australian market.

Q7: What is Toyota going to do?
A7: A letter will be mailed out to owners of the involved vehicles on approximately 24 November 2017 to provide details of this campaign.
Toyota dealers will update the programming of the skid control ECU, performed FREE OF CHARGE to the vehicle owner.

Q8: How long will the repair take?
A8: To update the programming of the Skid Control ECU will take approximately one hour.
However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer's work schedule.

Q9: What if an owner has additional questions or concerns?
A9: Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota recall campaign helpline on 1800 987 366. Please quote your 17 digit Vehicle Identification Number (VIN).

Q10: Where can I find my VIN?
A10: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Back to News