17 November 2017

Toyota Australia recalls Tarago for seat belt anchorage bolt

Toyota Australia has initiated a safety recall on Tarago models produced from May 2016 until March 2017.

The recall is due to a condition affecting the seat belt anchorage bolt and involves approximately 739 vehicles in the Australian market only.

Tarago vehicles in the Australian market have a locally installed reversing camera. During installation of these reversing cameras, some interior trims and seat belt anchorage bolts need to be removed to allow installation of the wire harness.

On involved vehicles, there is a possibility that the seat belt anchorage bolts may not have been tightened to the correct torque specification post installation of the reversing camera.

An incorrectly torqued seat belt anchorage bolt can compromise seat belt performance.

Toyota Australia will contact all affected vehicle owners advising them of the recall campaign and ask them to make an appointment at their preferred Toyota dealer.

Toyota dealers will correctly torque the seat belt anchorage bolts to manufacturers' specification.

This repair will take approximately half an hour to complete and will be carried out free of charge.

There have been no incidents or injuries reported in Australia as a result of this condition.

For further information, please contact the Toyota recall campaign helpline on 1800 987 366.

Tarago Seat Belt Anchorage Bolt recall Q&A

Q2: What is the condition?
A1: The subject vehicles are equipped with a rear view camera as Toyota genuine accessory equipment installed in Australia. During the installation of the rear view camera, anchor bolts used to mount the left side seatbelts are removed and re-installed. Due to the improper process of re-tightening the bolts, there is a possibility that the tightening torque could be insufficient causing the bolts to become loose during vehicle operation. If this were to occur, the left side seatbelt(s) may not properly restrain the occupant(s) in the event of a collision.

Q2: How many vehicles are involved?
A2: There are 739 vehicles involved in Australia.

Q3: What was the production period of the involved vehicles?
A3: The involved vehicles were produced between May 2016 and March 2017.

Q4: What regions/countries are involved?
A4: No other regions/countries are involved. This activity is specific to vehicles that had a rear camera installed in Australia.

Q5: Which and how many vehicles are involved?
A5: 739 vehicles are involved in this campaign.

Q6: Are there any symptoms/warnings before the condition appears in a vehicle?
A6: No, there are no symptoms/ warnings to indicate an incorrectly torqued seat belt mounting bolt.

Q7: Have any accidents or injuries been reported as a result of this condition?
A7: Toyota have not received any reports of accidents or injuries as a result of this condition in the Australian market.

Q8: What is Toyota going to do?
A8: A letter will be mailed out to owners of the involved vehicles on approximately 24 November 2017 to provide details of this campaign. Toyota Dealers will correctly torque the seat belt mounting bolts, performed FREE OF CHARGE to the vehicle owner.

Q9: How long will the repair take?
A9: Rectification of the seat belt bolt torque will take approximately half an hour.
However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer's schedule.

Q10: What if an owner has additional questions or concerns?
A10: Owners with additional questions or concerns are asked to please contact their local Toyota Dealer in the first instance or the Toyota recall campaign helpline on 1800 987 366. Please quote your 17 digit Vehicle Identification Number (VIN).

Q11: Where can I find my VIN?
A11: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

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